Our
Mission
Deliver total electronic and paper document solutions to clients
both onsite and offsite. Utilize expert personnel, effective
technology and quality process to enable our clients to clearly
focus on their businesses. Provide our clients access to our
world-class resources and document knowledge to ensure their
organizational effectiveness.
Our
Quality Onsite Outsourcing Services
We bring our document and administrative services on-site
to your location! We provide the personnel, equipment, technology,
service, support, supplies, paper and management; all customized
to your unique requirements.
Our proactive
document service orientation will ensure your program will
be as efficient tomorrow as it is today. It is for this reason
that our managed service clients have been with us for so
long.
Our
Onsite Outsourcing Services Include:
- Document
Production Services:
- Central
production copy and print service
- Convenience
copier and printer fleet management
- Professional
bindery and custom tabbing
- Production
color and oversize services
- Mail
Services:
- Production
mail (fulfillment and transactional)
- Internal/
external mail runs
-
Courier
service
- Postal
courier management and cost control
- Facsimile
Services:
- Centralized
fax service and fleet management
-
Fax
server design and integration
-
Electronic fax routing and distribution
- Imaging
Services:
-
On-site and offsite scanning
- Web-based
document servers (design and integration)
-
Document
conversion
-
Database integration
- Records
Management Services:
-
Instant file access and retrieval systems
- File
room systems and management
-
File
room automation
-
Off-site storage coordination
- Administrative
Support Services:
-
Hospitality services
- Reception/
switchboard
- Comprehensive
litigation support
- Supply
inventory and management
- Cost
recovery/ allocation management
- Asset
management
Our
People
The outstanding service that is our trademark starts with
our people. We make an extra effort to train and develop our
staff of document professionals on the art of customer service.
The tenure and professionalism of our staff is unparalleled
in the document and legal services industry.
We spend
much effort training our people to develop our “home
grown” leaders of the future. We believe investing our
time and money to ensure that our people are knowledgeable
and understand importance of our customer’s business.
Our
Process
To consistently deliver total customer satisfaction, we have
adopted quality management processes. We consistently benchmark
our practices against those of industry leaders in service
and to that of our competition.
We proactively
look for ways to improve our service to our clients though
constant process improvement. We link all of our processes
to our strategic objectives:
Quality Customer Service:
- Account
Review Process
- Survey
Process
- Site
Audit Process
- Secession
Planning Process
Employee
Satisfaction:
- Training
& Skill Development Process
- Career
Track Development Process
- Mentorship
Programs
- Recognition
& Reward Programs
Our
Technology
Knox Management Services is committed to developing and integrating
technology to serve our client’s total document needs.
We offer leading edge technology by developing customized
systems and partnering with industry leaders to handle the
most complex document service issues.
Knox,
unlike equipment dealers and manufacturers, offer solutions
to fit our clients’ needs. We do not “oversell”
our clients, resulting in equipment and services they do not
need.
We have developed imaging software that meets rigid legal
standards and most governmental requirements. On-line ordering
and web-enabled status of orders are examples of our commitment
to e-business efficiency.
The
Value Proposition of Outsourcing
Outsourcing is a strategic management tool that allows
an organization to focus on its core competencies to
maintain an edge in increasingly competitive marketplaces.
Simply, outsourcing non-core, yet critical business
functions enables an organization to be more effective,
more efficient and to reduce costs.
An
organization will typically save between 9% to 13% through
outsourcing document management functions (Gartner Group).
Organizations
choose outsourcing to gain competitive advantages for both
strategic and tactical reasons. Strategic
Reasons:
- Improve
Business Focus
- Access
to World -Class Capabilities
- Accelerated
Reengineering Benefits
- Share
Risks
- Free
Resources For Core Focus
Tactical
Reasons:
- Reduce
Costs or Control Expenses
- Make
Capital Funds Available
- Cash
Infusion
- Resources
not Available Internally
- Function
Difficult to Manage or Out of Control
Whether you
are considering outsourcing for strategic or tactical
reasons, Knox Management Services can deliver world class
results. Contact us for a free consultation to evaluate
your unique needs.
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